Return & Refund Policy

Thank you for trusting and shopping at Dripnovawear. If you are not happy with your purchase, don't hesitate to contact us as soon as possible to start processing your return and refund.  

Customized Items Policy

Customized items are non-returnable and non-refundable unless they arrive damaged or defective.

If you receive a damaged or defective item, please contact us within 48 hours of delivery with your order number and clear photo evidence. After verification, we will arrange a replacement.

Return Address:
3rd Floor, Cross-Border E-commerce Port
No. 830 Tongjing North Road, Huqiu District
Gusu District, Suzhou, Jiangsu Province, China

Return Requirements

To ensure your return is processed successfully, please follow these requirements:

• Items must be returned in their original condition and packaging
• All accessories, parts, and included items must be complete
• The product must not show signs of use, damage, or alteration
• Please securely pack the item to avoid damage during transit

Return Shipping Fees

• Customers are responsible for the return shipping costs unless the item is defective or incorrect
• Original shipping fees (if any) are non-refundable
• We recommend using a trackable shipping service, as we are not responsible for lost return packages

Non-customized products: For non-customized products, if you want to return them, please contact us at any time within 15 days to make a return request and provide a reason. All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded the amount paid for the items along with applicable taxes but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect and try on all items as soon as they are delivered. 

Tips:

All products must be packaged in accordance with our specified requirements to ensure safe delivery. Failure to comply may result in refusal of goods. In case of return, the customer is responsible for all return shipping costs unless otherwise agreed in writing.