Key Features:
Shipping Regions, Methods, Time, Costs and Additional Information about the shipping process of Dripnovawear.
Our products can be delivered all over the world. We ship our products using the following carriers: (USPS, DHL, TNT, Fedex, etc.). The shipment time varies with the shipment distance. The exact shipping time depends on the standards of the carrier (USPS, DHL, TNT, Fedex, etc.) and the shipping method you choose. Below are the time and cost of shipping to different areas FYI.
| Shipping Regions | Shipping Method | Shipping Time | Shipping Costs |
| The USA and All other Countries | Standard Shipping | 8-10 bussiness days | $6.99 |
| Expedited Shipping | 3-5 bussiness days | $19.99 |
Receiving Time = Production Time (7-9 business days normally ) + Shipping Time
For Example (Standard Shipping):
Receiving Time (19 business days) = 9 days for production time+10 days for shipping time
Typically, it takes about 7-9 business days to prepare your order, and shipping time is 8-10 business days. If your order choose Expedited shipping, the delivery time is 3-5 business days.
Please note that during the holidays our production time may vary.
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 7-9 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
Return & Refund Policy
Thank you for shopping at DripNova. We want you to feel confident and empowered in your purchase. If you are not completely satisfied with your order, we are here to help.
1. General Return Policy We accept return or refund requests within 15 days of the delivery date. To be eligible for a resolution, please ensure that the item is unwashed, unworn, and in its original condition with tags attached. Please note: Original shipping fees and any applicable rush fees are non-refundable.
2. Defective, Damaged, or Incorrect Items We stand behind the quality of our products. If you receive an item that is defective, damaged, or incorrect, please contact us at support@dripnovawear.com within 7 days of delivery. Please include your order number and clear photo evidence of the issue. Once verified, we will gladly arrange a free replacement or a full refund.
3. Customized Items Because customized items are uniquely created for you, they are non-returnable and non-refundable, unless they arrive damaged or defective as outlined in Section 2.
4. How to Initiate a Request To ensure your request is processed successfully, please do not send your purchase back to any address on your package without contacting us first.
To start a return or refund request:
Email us at support@dripnovawear.com with your order number, the item(s) you are unsatisfied with, and the detailed reason.
Our support team will review your request and provide you with detailed instructions.
If a physical return is authorized, our team will provide you with a Return Merchandise Authorization (RMA) number and the specific return warehouse address.
5. Return Shipping Costs & Alternative Resolutions
Customer Responsibility (Size/Preference): If you wish to return an item due to personal preference (e.g., did not like the style, ordered the wrong size), you are responsible for paying all return shipping costs. Please note that international return shipping can be costly. To save you time and shipping fees, our support team may offer an alternative resolution, such as a partial refund, depending on the situation.
Company Responsibility: If the return is due to our error (e.g., defective, damaged, or wrong item shipped), DripNova will provide a free replacement or a full refund.
6. Refunds If a refund (full or partial) is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-7 business days, depending on your bank's processing time.
Quality Guarantee for every jersey we create, here’s how our warranty protects you:
Covered by Warranty:
Printing defects (cracking, peeling, or fading)
Stitching issues (loose seams, unraveled numbers/letters)
Size errors [if caused by us] (e.g., we shipped XL instead of L) If the above issues happen when you just receive the package and before wash it, you can also consider our return policy and contact us directly.
Not Covered by Warranty:
Damage from rough play (grass stains, rips from slides)
Customer mistakes (wrong name/number submitted in design) -mproper care (bleaching, ironing directly on prints)
Normal wear (pilling, gradual color fading over time)
Warranty Duration & Solutions 15-Day Warranty: Report issues within 15 days of delivery.
How we might fix the issues:
Free repair kit
Replacement jersey (same design) or store credit.
Return/Refund. Our team will offer the most appropriate solution on the premise of satisfying our customers.
How to obtain services:
Email support@dripnovawear.com with: -Your order number
Photos of the issue (show care label if possible)
We’ll respond within 48 hours with next steps.
Production:
After the purchase, the production time is about 7 – 9 business days because each garment is handcrafted for you from scratch in our workshop.
Receiving Time = Production Time + Shipping Time.
Returns:
We are UNABLE TO ACCEPT RETURNS/EXCHANGES ON CUSTOMIZED ORDER (Including Blank Jerseys) unless the products are damaged or defective upon arrival.
Modify:
Once you finish payment, the order cannot be modified.
Tariff Information:
Due to recent tariff changes, please be assured that there will be NO ADDITIONAL FEES for any orders. All costs will be fully covered by DripNovaWear.
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