Return & Refund Policy
Thank you for shopping at DripNova. We want you to feel confident and empowered in your purchase. If you are not completely satisfied with your order, we are here to help.
1. General Return Policy We accept return or refund requests within 15 days of the delivery date. To be eligible for a resolution, please ensure that the item is unwashed, unworn, and in its original condition with tags attached. Please note: Original shipping fees and any applicable rush fees are non-refundable.
2. Defective, Damaged, or Incorrect Items We stand behind the quality of our products. If you receive an item that is defective, damaged, or incorrect, please contact us at support@dripnovawear.com within 7 days of delivery. Please include your order number and clear photo evidence of the issue. Once verified, we will gladly arrange a free replacement or a full refund.
3. Customized Items Because customized items are uniquely created for you, they are non-returnable and non-refundable, unless they arrive damaged or defective as outlined in Section 2.
4. How to Initiate a Request To ensure your request is processed successfully, please do not send your purchase back to any address on your package without contacting us first.
To start a return or refund request:
Email us at support@dripnovawear.com with your order number, the item(s) you are unsatisfied with, and the detailed reason.
Our support team will review your request and provide you with detailed instructions.
If a physical return is authorized, our team will provide you with a Return Merchandise Authorization (RMA) number and the specific return warehouse address.
5. Return Shipping Costs & Alternative Resolutions
Customer Responsibility (Size/Preference): If you wish to return an item due to personal preference (e.g., did not like the style, ordered the wrong size), you are responsible for paying all return shipping costs. Please note that international return shipping can be costly. To save you time and shipping fees, our support team may offer an alternative resolution, such as a partial refund, depending on the situation.
Company Responsibility: If the return is due to our error (e.g., defective, damaged, or wrong item shipped), DripNova will provide a free replacement or a full refund.
6. Refunds If a refund (full or partial) is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-7 business days, depending on your bank's processing time.
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