Thank you for shopping with DripNova.
Due to the personalized nature of our products, please review our return and refund policy carefully before placing an order.
We offer a 7-day return request window from the date of delivery.
To be eligible for a return:
The item must be defective, damaged, or incorrect
The request must be submitted within 7 days of receiving the item
The item must be unused and in its original condition (if applicable)
Proof of purchase (order number) is required
All DripNova products are custom-made to order, including personalized names, numbers, and designs.
👉 Therefore, we do not accept returns or exchanges in the following cases:
Incorrect size selected by the customer
Incorrect custom details (name/number) provided by the customer
Change of mind after production has started
If you receive an item that is:
Damaged
Defective
Incorrect (wrong design, name, or number)
Please contact us within 7 days of delivery at:
Include:
Your order number
Clear photos of the issue
Once approved, we will offer:
A replacement (preferred), or
A refund
To start a return request, please contact us at:
Do not send items back without prior approval, as they will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package.
For defective or incorrect items: We will cover the return shipping cost or provide a replacement without requiring a return.
For approved non-quality-related returns (if applicable): Customers are responsible for return shipping costs.
Orders can be modified or canceled within 12 hours of purchase.
After this period, production may have already begun and changes may not be possible.
We do not accept returns for:
Custom or personalized products
Sale items
Gift cards
Once your request is approved:
Refunds will be issued to your original payment method
Processing time: 5–10 business days
Please note that it may take additional time for your bank or credit card provider to process the refund.
This website is operated by Suzhou Jiuyao Information Technology Co., Ltd.
Address: No. 830 Tongjing North Road, Gusu District, Suzhou, Jiangsu, China
Return Address:
3rd Floor, Cross-Border E-commerce Port
No. 830 Tongjing North Road, Huqiu District
Gusu District, Suzhou, Jiangsu Province, China
To ensure your return is processed successfully, please follow these requirements:
If you have any questions regarding your order, please contact us:
Thank you for your support and understanding.
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